391 Clinton Avenue
Wyckoff, NJ 07481
tel. 201.485.8393 fax 201-485-8392
Returns & Exchanges
Maluka will issue a full refund and/or exchange on all non-sale items received within 14 days of when items were shipped. All items must be unworn, unwashed, free of defects and with all original tags attached. Items returned after 14 days, but within 30 days, will recieve a MALUKA store credit. All shipping charges are non-refundable. If you recieve a damaged product you must notify us within 5 days of recieving the merchandise in order to be eligible for a refund. If you don't follow this policy we will only accept returned merchandise at our discretion.
HOLIDAY SEASON: During the holiday season (Christmas & Hanukkah), MALUKA will extend the period for allowed returns to 30 days.
ALL SHOES must be in the original box and in its original condition, not worn, bent, or damaged in any way. We do not accept returns on shoes that have been worn or scuffed. We recommend trying all shoes on, only on carpet for a limited time. Please inspect all shoes for defects or marks before sending them back to avoid any problems.
SALE ITEMS, ACCESSORIES, AND SWIMWEAR ARE FINAL SALE!!!! (Accessories include: jewelry, handbags, clutches, scarves, gloves, hats and belts!)
SEND ALL RETURNS/EXCHANGES TO:
MALUKA
Attn: Returns/Exchanges
391 Clinton Ave
Wyckoff NJ 07481
Shipping & Handling
Orders placed Monday-Friday before 1pm EST will begin processing that day, excluding holidays. We will ship your package within 48 hours depending on availability and credit verification. All orders placed after 1pm EST will begin processing the next business day. Orders placed on Friday after 1pm EST will be processed on the following Monday. SHOPMALUKA will contact you with a follow up email if the merchandise you have selected is not in stock or if we need additional identification for credit verification. We are unable to delivery to PO Boxes or APO/FPO addresses.
For orders shipped internationally, be sure to view the International Shipping Policy section upon checkout.
Sales Tax
We have NO sale tax on Clothes...Handbags...Shoes...and Belts in NJ! Thats right NO SALES TAX! The only sales tax we have is on Jewelry and it is 7%. SO SHOP AWAY!
Item Availability... We make every effort to keep sufficient stock of items but occasionally we do sell out of certain products. If we are out of stock on an item that you have ordered, we will notify you via email. Any changes will be reflected on your order total as well as your shipping confirmation.
We accept American Express, Visa and Mastercard.
What is an exclusive? An exclusive is a specific item that is only available on SHOPMALUKA.com. You can not buy that specific item anywhere else! Pretty cool huh?
Do you issue Gift Certificates? OF COURSE! Gift certificated are available for purchase online. We offer predetermined amounts that you can add to your cart. How do I redeem my Gift Certificate? On the back of each gift card there is a number that you will enter upon checkout. Once the number is entered it will automatically subract the specified amount from your total. How do I modify my order? Once your order is placed you can not make any chages or modifications.
Where do I send merchandise for an exchange/return? MALUKA 391 Clinton Ave Wyckoff, NJ 07481 Attn: Retuns/Exchanges Customer Service: LIVE PERSON...NO AUTOMATED MACHINE! 201-485-8393 or marcy@shopmaluka.com kari@shopmaluka.com
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)